Saturday, April 26, 2008

Assignment 5

Choice Hotels is First Major U.S. Hotel Chain to Offer HospitalityCareAffordable Health Benefit Plan Designed for Employees of Choice Hotels Franchised Properties

SILVER SPRING, Md., Choice Hotels International (NYSE:CHH) announces that it has selected Planned Administrators, Inc. (PAI) to offer and administer HospitalityCare to its franchisee base. HospitalityCare is a limited benefit health insurance plan designed to meet basic health coverage needs of Choice Hotels franchisees and their employees.
Because Choice Hotels has over 4,400 domestic franchised hotel properties, the HospitalityCare plan will be available to an estimated 40,000 employees. Choice Hotels is the first major U.S. hotel chain to offer HospitalityCare, a limited benefit health insurance plan, available to its franchise owners and their employees. Over 260 hotels have already signed up to make coverage available to their employees.
"This totally new and unique plan has not before been made available on this scale in the hospitality industry," said Paul Payette, senior director franchisee solutions, brand solutions for Choice Hotels. "It's a way of doing our part to make health care more readily available to the hard-working hotel employees and continues our commitment to help franchisees find innovative solutions to better their business."
The plan starts at under $20 per week for the employee only and is available in three rate tiers allowing the employee to opt for coverage for themselves, their spouse and their children. Employees can also choose to add dental, vision, short-term disability or life insurance options to their plan.
Offering a limited benefit health plan to their hourly wage and temporary employees could give franchisees a competitive edge in recruiting and retaining the best employees. A study done by Society for Human Resource Management rated health insurance the #1 most effective employee retention tool, even higher than salary.

Although, not technology related,I chose this article because during a time where Health care is on everyones mind and during an election year I thought it would be a very important topic for others to read. This is very important to graduating Seniors because most of us at this time will be let go off of our parents insurance with in the year or so, and we will be taking new job positions that you have to be a full time employee or have been with the company for at least 6 months, so there would be a time that you have no insurance that could be very dangerous. With this porgram I would feel comfortable taking an externship and knowing i will be ok even though I am not a full time employee.

Wednesday, April 16, 2008

Assignment 4

Posted On: 4/8/2008

Tijuana Taxi Installs Server Paging System for Faster Service Tijuana Taxi serves up their world famous Mexican and southwest cuisine faster than ever with the SoftTouch SoftCall system. Customers get instant service at the touch of a button. Each table has a small wireless device with three buttons: Page Server, Drink Refill and Check Request."Our customers love it," says Jessica Costa, owner and operator of Tijuana Taxi. "When a customer needs instant service, they push one of the buttons and the wait staff responds."SoftCall push-for-service empowers customers by giving them greater control of their dining experience at this casual eatery. "Even the most attentive server can't be in two places at one time; this technology makes good servers even better by giving them instant awareness of their customers' needs," adds Costa.SoftCall integrates Long Range Systems' alphanumeric pagers and their Table Genie wireless push-for-service devices directly into the POS system. For example, when a customer presses the Drink Refill button, the server gets a text message with the table number and all of the drinks currently being served; this allows the server to bring drink refills without querying the customer first.This wireless technology also fully integrates with the SoftTouch INFORM (Intelligent Notifications For Operations Real-time Management) technology, which is designed to improve workflow performance and customer satisfaction by sending real-time communications to servers and management.

This article brings up a great tool to enhance you dining experience. Being a fairly good waitress for a couple of years and having many server friends I found this article to be very useful in the industry. It allows guest to let the server know what they need so the guest is not sitting at the table wondering "did my server leave". I know i have wondered that may times when my drinks are empty at the table or I really would like the check. Being that I am a server I understand it that at times your station can become very crazy, but there are only times I know a server just does not want to be there serving me and my guest that evening. This pager system would be great because I can pres a button and the server can just do the service with out any extra steps. The only down side to this instrument would be if your guest decide to play with the buttons just to get the server back and fourth. Tha can be kinda annoying. But, the 90% of guest who would come in and use the tool properly would make everyone a lot happier.

www.ncr.com
hospitality technology