Posted On: 4/8/2008
Tijuana Taxi Installs Server Paging System for Faster Service Tijuana Taxi serves up their world famous Mexican and southwest cuisine faster than ever with the SoftTouch SoftCall system. Customers get instant service at the touch of a button. Each table has a small wireless device with three buttons: Page Server, Drink Refill and Check Request."Our customers love it," says Jessica Costa, owner and operator of Tijuana Taxi. "When a customer needs instant service, they push one of the buttons and the wait staff responds."SoftCall push-for-service empowers customers by giving them greater control of their dining experience at this casual eatery. "Even the most attentive server can't be in two places at one time; this technology makes good servers even better by giving them instant awareness of their customers' needs," adds Costa.SoftCall integrates Long Range Systems' alphanumeric pagers and their Table Genie wireless push-for-service devices directly into the POS system. For example, when a customer presses the Drink Refill button, the server gets a text message with the table number and all of the drinks currently being served; this allows the server to bring drink refills without querying the customer first.This wireless technology also fully integrates with the SoftTouch INFORM (Intelligent Notifications For Operations Real-time Management) technology, which is designed to improve workflow performance and customer satisfaction by sending real-time communications to servers and management.
This article brings up a great tool to enhance you dining experience. Being a fairly good waitress for a couple of years and having many server friends I found this article to be very useful in the industry. It allows guest to let the server know what they need so the guest is not sitting at the table wondering "did my server leave". I know i have wondered that may times when my drinks are empty at the table or I really would like the check. Being that I am a server I understand it that at times your station can become very crazy, but there are only times I know a server just does not want to be there serving me and my guest that evening. This pager system would be great because I can pres a button and the server can just do the service with out any extra steps. The only down side to this instrument would be if your guest decide to play with the buttons just to get the server back and fourth. Tha can be kinda annoying. But, the 90% of guest who would come in and use the tool properly would make everyone a lot happier.
www.ncr.com
hospitality technology
Subscribe to:
Post Comments (Atom)
2 comments:
This seems like quite the clever creation. I can definetely agree with Lacey about waiting too long for simple service such as drink refills and recieving your check. The one thing I was unsure about was the server bringing drink refills without going to the table first- it might just not have been explained, but I think that they should somehow find out first which ones need to be refilled so that guests aren't brought something that they didn't want. The technology I feel would also work best in a more casual environment, where direct interaction with your server isn't as important. Of course I could not see something like this in vita nova!
Stacey Anderson
Tijana Taxi Server's paging system seems to be a great advantage the restuarant. This new technology allows the guest to interact with customer without being be too attentive or under attentive. This technology and many others like it have been able to not only give a speedy delivery but also give the customer more comtrol over their experience. Another benefit of this service would that it also appeals to the younger gerneration from who are used to instant quick service. My prediction is that this technology will become main stream.
Post a Comment